PANLUXUNIE Refund and Returns Policy

Effective Date: January 8, 2025

At PANLUXUNIE, we are committed to ensuring that our customers are fully satisfied with their purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return process, as outlined below.

1. Return Eligibility

You may return most items purchased from PANLUXUNIE within 30 days of receipt for a full refund or exchange, provided the following conditions are met:

  • The item must be unused, in its original condition, and in its original packaging.
  • The return must include all original accessories, parts, or documentation that were included with the product.
  • The item must not be a final sale, customized, or clearance item.

2. Non-Returnable Items

Certain items cannot be returned. These include, but are not limited to:

  • Gift Cards
  • Custom or personalized products
  • Items marked as “Final Sale” or “Non-returnable”

3. Initiating a Return

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at info@panluxunie.com or call (918) 786-1862 to request a return authorization.
  • Step 2: Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
  • Step 3: Our customer service team will provide you with instructions on how to proceed, including the return shipping address and any necessary forms.

4. Return Shipping Costs

  • Return Shipping Costs: You will be responsible for the cost of return shipping, unless the item is defective, damaged, or the return is a result of an error on our part.
  • Shipping Damage: If your product arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange a return or replacement at no cost to you.

5. Refunds

  • Once we receive and inspect the returned item(s), we will issue a refund to your original payment method. Please allow up to 7-10 business days for the refund to be processed.
  • Restocking Fees: Some returns may be subject to a restocking fee, depending on the item and the reason for the return. This will be communicated to you at the time of the return request.
  • Exchanges: If you would prefer to exchange an item for a different size or color, please contact us, and we will help facilitate the exchange based on availability.

6. Late Returns

Returns requested after 30 days from the date of delivery may be subject to a reduced refund or declined altogether. We recommend returning items as soon as possible for a smoother process.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt. We will guide you through the return process and offer a refund or replacement.

8. Refund Processing Time

  • Credit Card Refunds: Refunds will be processed to the same credit card or payment method used for the original purchase. Please note that depending on your financial institution, it may take an additional 5-7 business days for the refund to reflect in your account.
  • Non-Credit Card Payments: Refunds for payments made by other methods (e.g., PayPal, bank transfer) will be credited back to the original payment method.

9. Contact Us

If you have any questions or need further assistance regarding returns or refunds, please feel free to contact our customer service team:

PANLUXUNIE
Email: info@panluxunie.com
Phone: (918) 786-1862
Website: https://panluxunie.com
Address: 24761 S 639th Pl, Grove, Oklahoma (OK), 74344

This Refund and Returns Policy ensures that your customers are well-informed about the process and their rights. If you need additional modifications or further details, feel free to ask!