PANLUXUNIE Shipping Policy

Effective Date: January 8, 2025

At PANLUXUNIE, we are committed to providing reliable and timely delivery for all orders placed on our website. Please review the following shipping policies to better understand our shipping practices.

1. Shipping Methods

We offer several shipping options to meet your needs, including:

  • Standard Shipping: Delivery within 5-7 business days (depending on your location).
  • Expedited Shipping: Delivery within 2-3 business days.
  • Priority Shipping: Next business day delivery (for eligible locations).

2. Shipping Charges

Shipping costs are calculated based on the weight, size, and delivery address of your order. You will be provided with an estimated shipping cost at checkout before completing your purchase.

  • Free Shipping: For orders over a specified amount (e.g., $50 or more), free standard shipping may be available. This promotion is subject to change and will be applied at checkout.

3. Order Processing Time

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your order.
  • Order Processing: We strive to process and ship your order within 1-2 business days after payment is confirmed. Orders are processed during business hours, Monday to Friday, excluding holidays.
  • Delays: Please note that there may be delays in processing during peak seasons or due to external factors beyond our control, such as weather conditions, holidays, or shipping carrier issues.

4. Shipping Locations

We currently ship to U.S. addresses (including all 50 states) and select international locations. If you are located outside the U.S., please contact us at info@panluxunie.com for information on international shipping availability.

5. International Shipping

  • Customs and Duties: International customers may be subject to customs duties, taxes, or import fees upon delivery. These additional charges are the responsibility of the customer.
  • Shipping Time: International shipping times may vary, typically taking 7-21 business days, depending on the destination.

6. Shipping Carrier

We use reliable third-party shipping carriers, such as USPS, FedEx, UPS, and others, to ensure timely delivery of your orders.

7. Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to check the status of your order through the carrier’s website.

8. Shipping Restrictions

  • P.O. Boxes: We may not be able to ship to P.O. Boxes or APO/FPO addresses for certain carriers. Please ensure you provide a valid residential or commercial address.
  • Restricted Items: Some products may be restricted from shipping to certain regions or countries due to regulatory requirements.

9. Delivery Time Estimates

  • Delivery times are estimates and can be impacted by factors outside of our control. While we do our best to ensure timely delivery, we are not responsible for shipping delays caused by the shipping carrier, weather conditions, or any other unforeseen factors.

10. Lost or Damaged Packages

  • Lost Packages: If your order is lost in transit, please contact us immediately. We will assist in tracking down the package and work with the carrier to resolve the issue.
  • Damaged Items: If you receive an item that is damaged or defective, please contact our customer service team at info@panluxunie.com within 7 days of receiving the order. We will assist in arranging for a replacement or refund.

11. Return Shipping Costs

  • Return Shipping: If you decide to return an item, you will be responsible for the return shipping costs unless the return is due to a defective item, error in the order, or other issues caused by PANLUXUNIE.

12. Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to our customer service team:

PANLUXUNIE
Email: info@panluxunie.com
Phone: (918) 786-1862
Website: https://panluxunie.com
Address: 24761 S 639th Pl, Grove, Oklahoma (OK), 74344

This Shipping Policy aims to provide clarity on how we handle order fulfillment, shipping options, and delivery timeframes. If you have any questions or need assistance, our customer support team is always ready to help.