PANLUXUNIE Sales Policy

Effective Date: January 8, 2025

At PANLUXUNIE, we are dedicated to providing our customers with high-quality products and excellent service. This Sales Policy outlines the terms and conditions that apply to all purchases made through our website. By making a purchase, you agree to the terms set forth below.

1. Product Availability

  • In Stock: We strive to ensure that the items listed on our website are in stock and available for sale. However, in rare instances, an item may become unavailable due to high demand or inventory discrepancies.
  • Backorders: If an item you ordered is out of stock, we will notify you promptly. You will be given the option to either wait for the item to become available again or to cancel the order and receive a full refund.

2. Pricing

  • Accuracy: We make every effort to ensure that the prices displayed on our website are accurate. However, errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel the order or provide the item at the correct price.
  • Price Changes: Prices on our website are subject to change without notice. The price charged will be the price displayed on the website at the time of your purchase.

3. Payment Methods

We accept a variety of payment methods, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit and debit cards.
  • PayPal: For secure online payments through PayPal accounts.
  • Other Payment Methods: Additional payment methods may be available based on region or promotion.

Payment will be processed at the time of purchase. By submitting your order, you authorize PANLUXUNIE to charge your selected payment method for the total order amount.

4. Order Processing and Confirmation

  • Order Confirmation: Once your order has been successfully placed, you will receive an email confirmation with details of your purchase, including the items ordered, order number, and estimated shipping date.
  • Order Processing Time: We process orders during normal business hours (Monday to Friday, 9:00 AM – 5:00 PM CST). Orders placed outside of business hours will be processed the following business day.

5. Shipping

  • Shipping Methods: We offer a variety of shipping options, including standard shipping, expedited shipping, and priority shipping. Shipping costs will vary depending on the delivery method and your location.
  • Processing Time: Orders typically ship within 1-2 business days after payment is processed. Shipping time may vary depending on your location and the shipping option selected.
  • International Shipping: We offer international shipping to select countries. Please be aware that additional taxes, duties, or customs fees may apply when shipping internationally. These charges are the responsibility of the buyer.

6. Sales Tax

  • Sales Tax: Sales tax is applied to orders where required by local law. The applicable tax rate will be displayed during checkout, based on the shipping address.

7. Order Cancellations

  • Cancellation Requests: If you wish to cancel your order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to cancel it. In such cases, you may initiate a return once you receive the item.
  • Cancellations Due to Fraud: PANLUXUNIE reserves the right to cancel any order that is suspected of fraudulent activity or unauthorized use of payment methods.

8. Returns and Exchanges

  • Return Policy: Our Refund and Returns Policy applies to all purchases made on our website. Items may be returned within 30 days of purchase for a full refund or exchange, provided they meet the return conditions outlined in the Refund and Returns Policy.

9. Customer Support

If you have any questions or issues regarding your order, please don’t hesitate to contact our customer support team:

PANLUXUNIE
Email: info@panluxunie.com
Phone: (918) 786-1862
Website: https://panluxunie.com
Address: 24761 S 639th Pl, Grove, Oklahoma (OK), 74344